What Happened To My Account?

Discussion in 'Site Feedback/Bugs' started by Jungle Jane, Sep 1, 2016.

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  1. Jungle Jane

    Jungle Jane Starved Of Technicolor

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    I've been trying to log in for the past month or so (at least it feels like it) and have been told my IP address was banned. I couldn't even contact admin about it, again because my IP address was banned.

    Can someone tell me what happened please?
     
    Jungle Jane, Sep 1, 2016
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  2. Phil A

    Phil A Guest

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    Oh blimey Jane,

    Sorry about that, we've been having problems with certain folk using the forum as a chat room, you must have a shared IP with one of them.

    I'll look into it :thumbsup:
     
    Phil A, Sep 1, 2016
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  3. Kandy

    Kandy Will be glad to see the sun again soon.....

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    I had exactly the same thing happen to me when I was away last month.Mr Kandy managed to tether my phone to my new iPad so I could access the Internet through the phone as the caravan site wi FI is pretty well hit or miss and I wanted to log on here to Hank everyone for my birthday wishes.

    Anyway when I tried to log on I got the same message as you Jane and thought I had been banned due to heavy disscussions on one of the threads.When I got back home and tried it everything was back to normal and have been able to post ok ever since.Not sure what had gone on but glad i wasn't the only one.
     
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      Last edited: Sep 3, 2016
      Kandy, Sep 1, 2016
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    • Phil A

      Phil A Guest

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      I'll have a word in the office later and sort things out, I've unblocked @Jungle Jane last 3 ip's for now. Limited internet for me at the mo though, back later.
       
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        Phil A, Sep 1, 2016
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      • Fat Controller

        Fat Controller 'Cuddly' Scottish Admin! Staff Member

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        All, I have bounced this into the office for further investigation. As @Zigs rightly said, we have had some trouble recently with a select band of people misusing GC resources which has resulted in some IP addresses being banned - sadly, there are many ISP's that use dynamic IP address allocation which has led to a situation where you have been allocated one of those IP addresses that had previously been banned.

        @Jungle Jane - I will go through your IP address history later this afternoon, and double check that none of them are on the banned list. It would help us greatly if you could tell us who your ISP is, and if you were using your normal ISP when you couldn't get onto GC?

        @Kandy - I will do the same for you too, and like wise it would help if you could tell us when the problem occurred, and what ISP you were using at the time - particularly so as it was mobile (I am guessing Three or O2?)

        ALL - please also visit -

        http://www.gardenerscorner.co.uk/forum/threads/how-do-you-access-gardeners-corner.115707/

        As this discussion rolls into some of the research we are doing at the moment to keep things running as smoothly as we can.

        Thank you all for your patience.
         
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          Fat Controller, Sep 1, 2016
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        • shiney

          shiney President, Grumpy Old Men's Club Staff Member

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          Thanks for your hard work :thumbsup:
           
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            shiney, Sep 1, 2016
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          • Fat Controller

            Fat Controller 'Cuddly' Scottish Admin! Staff Member

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            @Jungle Jane & @Kandy - I have backtracked all of the IP addresses that you have used in the past year, and made doubly sure that none of them are on the banned IP address list.

            We are working on a fix that will allow you to contact us directly should you have any problems in the future.
             
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              Fat Controller, Sep 1, 2016
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            • IceColdRum

              IceColdRum Cacti & Herb Mad

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              Might be helpful to have a more prominent form of contact on the front page of the forum so people can get in contact if they can't access their account
               
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                IceColdRum, Sep 2, 2016
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              • Phil A

                Phil A Guest

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                We'm working on that too :thumbsup:
                 
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                  Phil A, Sep 2, 2016
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                • Fat Controller

                  Fat Controller 'Cuddly' Scottish Admin! Staff Member

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                  That is exactly what we have in mind - bear with us for a short time, and a notice will be posted soon.
                   
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                    Fat Controller, Sep 2, 2016
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                  • Beckie76

                    Beckie76 Total Gardener

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                    Please may I suggest that the 'donations' thread is brought to everyone's attention again?? Sorry to be so forward, but the admin team are brilliant & spend there own time keeping the forum going :dbgrtmb:, if we could all pop a few pounds into the pot it would help to keep the forum going & pay for any costs which arise from this problem & others in the future! :thumbsup:

                    (Admin please remove my comments if it's in anyway offensive) Bx :)
                     
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                      Beckie76, Sep 2, 2016
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                    • ARMANDII

                      ARMANDII Low Flying Administrator Staff Member

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                      Only offensive if you mention my age, Beckie:dunno::snorky:
                      [​IMG]
                       
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                        ARMANDII, Sep 2, 2016
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                      • shiney

                        shiney President, Grumpy Old Men's Club Staff Member

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                        She can't count that high! :hate-shocked:
                         
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                          shiney, Sep 2, 2016
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                        • ARMANDII

                          ARMANDII Low Flying Administrator Staff Member

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                          upload_2016-9-2_17-15-38.jpeg
                           
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                            ARMANDII, Sep 2, 2016
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                          • Beckie76

                            Beckie76 Total Gardener

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                            I've lost count too! :heehee: I seem to remember I was 21 once! This year I must be 23 :whistle:.

                            (I will start to worry when I can no long look after the asparagus!!! :lunapic 130165696578242 5::lunapic 130165696578242 5::lunapic 130165696578242 5:)
                             
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                              Beckie76, Sep 2, 2016
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