Joseph Bentley Tools

That is dreadful, have you spoken to citizens advice about it.?

 

Take them back to the retailer, under the Sales of Goods Act they must replace or repair them as they were not fit for purpose.

You have six years to make a claim for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.

 

I agree with John . Also, as long as you take it back within the first six months it is the responsibility of the retailer (if they try to say it was your fault and not the product's fault) to prove it. After the six months it is your responsibility to prove it.

As you purchased it only this month you should get back to the shop quickly. Under the Act you are entitled to claim a full refund if it is within reasonable time (although the time period is never specified) and one month should be reasonable. Otherwise you are entitled to a replacement or repair BUT the remedy (if you agree on a repair) must be without significant inconvenience to the consumer.

So, In your case I would consider a refund should be forthcoming. If they wish to argue that too much time has elapsed (I wouldn't accept that argument) and offer you a replacement or repair then you can decide whether to accept it.
A replacement would probably suit the retailer and if you are happy with that then go with it (you can ask for a different make of similar retail value). If you don't want it replaced and they offer a repair (I wouldn't accept it) then I would say that 'without significant inconvenience' means it must be back within a week - you need it to do the work in the garden.

I'm pretty sure that you won't have any problem with the retailer as they are normally very good with these things. After all, they will only send it back to their supplier and claim a refund. If you have a problem then stay calm, speak in a friendly manner and say that you have had advice about the Sale of Goods and Services Act and been told that you should be entitled to your money back. If you still have trouble then go to your local Trading Standards.

 

Yep, JWK , Shiney and Dopey are spot on and you should take the broken item back to the retailer who should replace it. A letter to the makers of Joseph Bentley tools wouldn't go amiss either.

As Alex-adam says this is the second post on Joseph Bentley tools, worth a look!!:D

 

Actually Sheal, I quite like the Joseph Bentley spade I got in exchange for the one that was exclusive to Wyvale and had broken on me. It appears to stand up to the strain of the work I give it quite well. I got the impression from the Wyvale Manageress and staff that breakages of spades, forks etc, no matter what the brand, were quite common. I think we have to be a bit more realistic about when hearing of brands and breakages. The original spade that broke was an exclusive to Wyvale and I paid good money for it, but it was bust within three day and I was only using for sandy, light soil in my borders.

 

I NEVER have trouble with garden tools breaking but I think that's because I can't do anything that requires too much strength :(

 

Well, at the moment I'm grubbing out half of a Pampas Grass that been in situ for 25 or more years to make room for a climbing rose. A spade or fork is proving useless as they just bounce off the root filled soil, so I'm using a short axe, grubbing tool and I could be there for days!!:gaagh:
Get Oscar's permission to come down and help me, Shiney if you've got a blank in your social calender:D:WINK1:

 

Sorry, ARMANDII,
I'm going to be too busy when you are doing it - whenever that's going to be! :D