aol free month subscription

16:54:45SystemWelcome Besw342 ...
16:54:45SystemConnecting to server. Please wait...
16:54:45SystemConnected to eunadprod02-lux
16:54:45SystemInitial Question/Comment: problems over the last month
16:54:45SystemThank you for calling into AOL Broadband Live Help for account and billing support
16:54:45SystemDanny05 has joined this session!
16:54:45SystemConnected with Danny05
16:54:53SystemWelcome to AOL Live Help. How might I be of service to you?
16:55:03Danny05Thank you for calling in to Live Help. I may be with some other Members at the moment, please state your query and I will be with you as soon as possible
16:55:41Youi am very unhappy with the service over the last 4 weeks
16:56:04Danny05Hello, you're through to Danny.
16:56:24Danny05I'm sorry to hear that, are you experiencing technical difficulties?
16:56:38Youcould you tell me the problems you have been having over the last few weeks
16:57:54Danny05Of course. We have been under going a network migration, basically this means that AOL are being moved onto the carphone warehouse network. This has caused a few slowness issues and I do apologize if this has effected you.
17:01:01Youcannot connect happens all the time im a member of a forum and have friends local and the service has been awfull i am ,and other people are thinking of going to another server the past month has been a nightmare and the helpline has been worse just put on hold and ive had enough, i dont pay a monthly subscription for a service i do not get. help danny or im off
17:02:44Danny05I can understand your frustration, it is something that is being worked on around the clock. If you like I could transfer you to the technical department for further clarification?
17:05:22Yousorry danny its not your fault put me through to the department than can offer me a free month subcription as i wouldnt expect you to pay for a broken dozen eggs..im not paying for a service i have not been getting. cheers
17:06:04Danny05I will transfer you right away.
17:06:04SystemYou are being transferred to another queue. Please stand by...
17:06:04SystemDanny05 has left this session!
17:06:04SystemThank you for calling into AOL Broadband Live Help for technical support
17:06:04SystemI may be with some other Members at the moment, please bear with me and I shall be with you as soon as possible
17:06:04SystemNeetu Dey has joined this session!
17:06:04SystemConnected with Neetu Dey
17:09:42Youhello neetu dey
17:10:34Neetu DeyHello!
17:11:34Neetu DeyGood Evening to you
17:11:43Youim i going to get any help
17:12:34Neetu DeyCan you give me more information about the problem or issue you�ve come across?
17:13:51Youhad problems connecting the same as everyone else and im not happy about paying for a subscription thas has been so poor
17:16:04Neetu DeyWe can understand your concern. This is happening due to maintenance going on on the Server. We apologize for the inconvenience caused to you and request your cooperation for some time please.
17:18:03Youi am not paying for the last months service i would not expect to charge you for a dozen broken eggs what are aol going to do for me as a gesture of good will .
17:20:14Neetu DeyPlease allow me a moment while I have a word with my Supervisor in this regard.
17:23:45Neetu DeyThank you for your patience
17:24:55Neetu DeyI had a word with my Supervisor and requested them to allow me to provide you a credit on your account . They have allowed me to provide a credit of �£9.99 on your account which is your one month Broadband fee
17:26:11Youthank you now that is done how long can we expect the problems to go on for and why have i not been informed of the change over
17:28:25Neetu DeyI can understand the frustration you are going through. However, it is happening because of the migration which is taking place from one server to another server. We request your cooperation for few days. We have not been given an exact time frame as to when it will be completed. It is expected that it will take few days as millions of members are being migrated to new Network. I hope you understand.
17:31:36Youi do understand would be nice if some one would have contacted us and let us know insted we just sit here in frustration, for a service we still pay for. i shouldnt have to come to live, aol should e mail its users ,users that are paying for a service but have not been getting. I HOPE YOU UNDERSTAND
17:34:05Neetu DeyI can understand your concern. AOL sent an email to all the members informing about the Network migration.
17:36:55Neetu DeyIs there anything else I can help you with?
17:37:31Youso glad aol sent a e mail but if the service was down and i couldnt connect how could i get it thanks for your help
17:38:56Neetu DeyYou are welcome.
17:39:15Neetu DeyAnd also, Please visit the Keyword: "Discover AOL" to get online support from AOL. "Discover AOL" provides a single area on the AOL service to get in-depth help and advice on a wide range of subjects, allowing you to resolve issues without needing to contact Member Services or disrupt your time online.
17:39:36Yougoodbye hope i dont have to come back, thanks
17:39:55Neetu DeyThank you for calling in to us, please come back to Live Help again if you have any further questions. Goodbye
17:40:05Neetu DeyTake care

 

:D :D

cheers

 

problems again with aol.. helen if you have not done this already make sure you do its better than waiting on the phone line and you can them squirm

 

That's great Ste although at the moment everything is fine.....oh boy I hope I haven't just blown it! :eek:

When I have problems next time and lets face it there is always going to be a next time with AOL I'll give them what for and make sure AOL has HEL to pay! :D Hel.xxx.

 

hm I wonder if that would work with Virgin?