Couriers - who is responsible for stolen goods?

Get this: a couple of weeks ago I ordered a very large roll of kraft wrapping paper ('brown' paper, to you!) cost £35 and a large roll of bubble wrap cost £6. Shipping was about £7.

I get home from work to find a 'missed you' card in my door - no not in my letter box, pushed into the crack of my door!



as you can see, the driver said he had left it in a 'safe' place in my "garage". I don't have a garage, I have a car port which by its very nature is not safe! Not only which, no parcel! It was gorn!

The next day, as promised the second parcel, the bubble wrap, was delivered. I had popped out for about an hour and naturally he came while I was out and left the same message in the door and the parcel in the car port, about 50 feet from the road in full view.

Naturally I rang the courier who was very concerned and told me that the company had a premier account with them meaning that deliveries had to be signed for by the named person and not only couldn't be left 'in a safe place' but not even with a neighbour. He also asked me to report it to the company which I did.

Interestingly, the company had no contact phone numbers on their website, one had to copy their email address and do it by email - which I did.

There then followed this interesting exchange

(erm - I thought they had this 'premium account'!!)

Then I got impatient and sent this

I was, to put it mildly, gobsmacked. I order an item, their courier leaves it so it can be and is stolen and they will refund me as a good will gesture? How's that then? What do you all think?

 

I had a situation where I posted a birthday present of some small crystals to a friend under recorded delivery. She never received them. Backwards and forwards with letters as you did Daisies and eventually I had to produce the invoices for the said items before they would refund my loss. In the meantime of course I had to send another lot of presents to my friend late for her birthday. There seems to be an increasing amount of theft from within the mail systems today.

 

Re the Seed Parcel,
It is not a goodwill gesture if the goods were not delivered correctly, postage aint cheap, you paid extra for the delivery so expect a decent service, sadly lacking nowadays, we had a regular postie up until 2 years ago, then he was moved and now we get any waif or stray, willing to do another round.

 

I know your frustrations daisees.
When buying from the net now I always look which courier they use now.
I've had the same problem as you.
To be fair there reviews are rubbish
http://www.reviewcentre.com/Postal-...Collect-www-collectplus-co-uk-reviews_1431357

I avoid using collect+, yodel, my Hermes and city link
Everyone else never had a problem with. Always leave a note on the door to leave next door if I'm expecting something

 

Delivery wasn't completed, you didn't receive it: therefore liability remains with the company.

May I just ask, are those direct quotes from their email correspondence?

 

I was just about to start a new thread.

Online shopping is becoming something of the norm. Royal mail are cosidered too pricy. Yet not always appreciated. Postie usually knew who lived where, and you get to number ? up that side alley.

Now I have deliveries by Royal Mail. Hermes, Yodel and the big companies like UPS etc. I have recently become used to emails from whatever courier. Your parcel has been delivered etc. I have a working door bell and letterbox on my front door. Also a post box on the wall. By the side of the front door, there is a brick built outbuilding, wheelchair/scooter store. Notes on the front door glass and on the large window of the outbuilding. Oversize post. Throuygh the window please. Usually this is used by postie and couriers.

I have had several ups & downs with Yodel & Hermes. Tonight I came online around 23.30 Email. Hermes has safely delivered your parcel. I'd been home all evening. No knock or door bell. 'Adorned' LOL. in dressing gown, I go to check. Zilch. Nothing on door step, anywhere close by. Nothing in outbuilding.
My side of the road is odd numbers. So as most of these drivers rely on sat nav. Ah! this is 33, next is 39. Where's 35 & 37? 35/37 front doors are on the side. Wowee! having deduced that, surely a Nobel Prize for Brain whatever must be in the offing.

I appreciate that most of these couriers/drivers are from Easten Europe. I admire them for wanting to work, and in this case, these companies really are slave trading. However please. Stop doorstepping, and stop all this signed for rubbish. Where the driver takes a snapshot of where the parcel supposedly was left or the recipients scwiggled signature.

 

@Mike Allen couriers are on a time limit to deliver. They are given a certain amount of parcels and are expected to deliver them all within a time limit and be back at their base at a fixed time at the end of the day. The companies they work for don't make allowances for hold ups so they often reach that time limit before all their deliveries are made. They must return to base on time even if they haven't finished deliveries and often have their wages reduced for not completing the round.

They need to know their routes well to achieve the deliveries in the stated time, assuming that all the deliveries happen without hold-ups.

 

My parcel ended up being delivered this morning.

 

I'm glad you received it this morning. That suggests the deliverer ran out of time yesterday.