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DISAPPOINTED.

Discussion in 'General Gardening Discussion' started by ARMANDII, May 25, 2017.

  1. ARMANDII

    ARMANDII ADMINISTRATOR Staff Member

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    I have used Parkers Bulbs and Plants for quite a few orders and, until now, have had no problems. But earlier this year I ordered around five bare root varieties of perennial poppies from them and they arrived fairly quickly. I checked the names on the plastic bags they came in and all the correctly ordered names were there so I planted them up in pots and put them into the Green House to grow on.
    But now, when 3, [Place Pigalle, Picotee, and Miss Piggy] out of the 5 varieties I ordered have flowered, I've found that all of the 3 are not the varieties I had ordered:wallbanging::gaah: "Miss Piggy"

    [​IMG]

    has flowered with a light orange flower,

    "Place Pigalle"
    upload_2017-5-25_22-7-25.jpeg

    has flowered into a dark red [nice but not what I wanted or ordered:doh:]

    And "Picotee"

    [​IMG]
    has turned out to be a common red type:gaah:

    I've just found time to fire off an e-mail to Parkers "expressing" my disappointnment at being given completely different varieties of poppies that I had ordered, especially as the packets they were in bore the correct variety names.

    I'll wait to see what they're reaction is and post their reply.:dunno::doh:
     
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    • Tetters

      Tetters Gardener

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      Well ARMANDII that is a fair warning. If your answer is favourable, and they send you a replacement package with the correct varieties to appease your disappointment, I might just send them the order I intended to send.. please let us know what they say.
       
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      • ARMANDII

        ARMANDII ADMINISTRATOR Staff Member

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        Yep, Tetters, I'll post their reply when I get it, but I don't expect any reply until after the Bank Holiday.
        Also, it's now out of season for bare root plants so, even if they want to replace them with the proper varieties, unless they send grown on plants then I will have to wait until the Autumn to receive them. Plus, I would then be planting replacement bare roots, if they offered to replace the present ones, with no real confidence that they are the correct ones even though they have the correct names on the packets.:dunno::doh::snorky:
         
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        • shiney

          shiney President, Grumpy Old Men's Club

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          If they say that they will replace them (which they are likely to do) then you should suggest that they should send grown on plants. When you do that you would need to email them photos of what has actually been grown. :dbgrtmb: (Sorry! I know you don't need advice on this - grandma and eggs come to mind :snork:.)
           
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          • Tetters

            Tetters Gardener

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            Oh come on shiners ....replace? I think you mean ''add to the collection'' :psnp:
             
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            • Verdun

              Verdun Keen Gardener

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              Agree with Shiney....my thinking exactly :snorky:
               
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              • noisette47

                noisette47 Total Gardener

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                I used to do a big collective order with Parkers for clients and the local horticultural society. We gave up in the end because so many of the spring bulbs turned out either not to be the variety ordered or they were diseased on arrival. A shame, because their prices are unbeatable, but only good value if you get what you ordered! We use Peter Nyssen now. So far so good.
                 
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                • ARMANDII

                  ARMANDII ADMINISTRATOR Staff Member

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                  Well, I sent another more detailed complaint to Parkers yesterday, and I'm still waiting for a reply.:coffee:
                   
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                  • Snorky85

                    Snorky85 Super Gardener

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                    I ordered a few alchemilla mollis plugs and echinacea plugs from them and they were poop. 4/12 AM died and only a couple of the echinacea have been any good. The ones from waitrose garden/crocus have been excellent.
                     
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                    • shiney

                      shiney President, Grumpy Old Men's Club

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                      If you're able to make it to Open Day next year we could provide you with plants. If you happen to be coming this way at any time then let us know. You can pop in for a cuppa, or lunch, and we can dig some up for you. :dbgrtmb: We have no shortage of AM. :)
                       
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                      • silu

                        silu gardening easy...hmmm

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                        Like shiney @Snorky85 I have both the rose coloured Echinacea (don't have the white) and AM plus AM Alpina which IMO is much nicer. Again if passing......unlikely as you are miles away from where I live (you living where I was in fact born!) you could join me in a glass of something and we could commiserate with each other regarding the likelihood of our less than successful Potato harvest:).
                        On a serious note if you'd like I'd be happy to dig you some up at the end of the season and send them to you bare rooted. It shouldn't cost much postage wise.
                         
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                        • Snorky85

                          Snorky85 Super Gardener

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                          Aww @shiney and @silu That is so kind of you both. I felt bad about the open day as was soo looking forward to it...and u had dug me up some crocosmia especially! When I get my migraines under control again I will be able to make plans and stop by :) Was suprised I lasted going out today as had a stinking head again.

                          Ha ha @silu I might take u up on the offer of a visit as mr snorks like to go to scotland (fort william) for downhill mountain biking lol. So generous of the plant offer and will def take you up on the offer and send you postage/packing etc :)
                           
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                          • silu

                            silu gardening easy...hmmm

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                            Not too close to Fort William I'm afraid @Snorky85 but you could do a detour on your way home. Failing that remind me come about October and I'd be happy to send you some AM, some AM Alpina as well if you like it . Looks like below, only grows about 6 inches high and the foliage is edged silver when young plus some Echinacea. I use AM Alpina quite a bit to edge my herbaceous borders. You can't see it very well but it is opposite the Polemonium.

                            [​IMG]
                            019.JPG
                             
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                            • ARMANDII

                              ARMANDII ADMINISTRATOR Staff Member

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                              Hmmm, after a week of not getting a reply from Parkers from my e-mail about the mislabeled Perennial Poppies and great disappointment I fired off another e-mail asking for a response to my first............and got back this....


                              "Good afternoon , Can you please let me know which plants you have received that are wrong.

                              Kind Regard Christine"

                              That, to me, says that they've not even bothered to read my first e-mail and are only, seemingly reluctantly, to my request for a response. So I have explained, yet again, the problem

                              "Hi Christine, as I explained in my first e-mail to you I bought, among several other orders, 6 Perennial Poppies of the following varieties....Miss Piggy, Place Pigalle, Little Dancing Girl, Ruffled Patty,Turkican, Picottee, Patty's Plum,
                              The Miss Piggy and Little Dancing Girl bare roots failed to develop and I reordered more from you. However all ordered plants were correctly named in their plastic packaging but so far out of the seven ordered Place Pigalle, Little Dancing Girl, Picottee. and Miss Piggy have turned out to be the common Red type and not the varieties ordered. To be honest, I have no confidence that the rest of the Perennial Poppies ordered, which have not flowered as yet, will be turn out to be the varieties ordered. "
                               
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                                Last edited: Jun 10, 2017
                              • luciusmaximus

                                luciusmaximus Keen Gardener

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                                I ordered 6 bare rooted Roses from Parkers. Only 2 showed any signs of trying to live, other 4 just rotted in the ground or pots. Could maybe be me I suppose.

                                Hope you get a satisfactory reply eventually ARMANDII
                                 
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                                • ARMANDII

                                  ARMANDII ADMINISTRATOR Staff Member

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                                  Well, this is the reply I have got back from Parkers.......

                                  "Thank you for your reply, I have refunded for all the papaver that failed to show the correct colour as we cannot replace the plants now.

                                  Apologies for any inconvenience caused.


                                  Regards

                                  Carole Allen"

                                  To be honest, I'm not happy with the situation. Part of my work is to interpret how the English language is used and written and my "feeling" with Parker's reply is that I'm thought as a inconvenient unhappy customer who needs to placated and got rid of quickly.
                                  However, I have learnt my lesson in that if I want guaranteed specific varieties of plants then I should buy from the Specialists and not "Stack 'em high and sell 'em cheap retailers:dunno:. Don't get me wrong, I'm not denigrating Parkers as I have had some good plants from them in past orders. But if I received correctly ordered bare root plants in correctly named plastic bags only to find, after much anticipation, that they are not what was ordered:wallbanging: then I will obviously become disappointed and look elsewhere when thinking of a specific variety.:coffee::snorky:
                                   
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                                  • Fat Controller

                                    Fat Controller Cuddly Scottish Admin! Staff Member

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                                    I ordered from them only once, and it was a complete disaster - most of the stuff that arrived was DOA, and the odd thing that wasn't didn't take long to follow their brethren
                                     
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                                    • Linz

                                      Linz Head Gardener

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                                      Oh that's such a shame and a poor response from them. I've only ordered from them twice, first order was 3 buddleja, 1 died and the other 2 were battered and took a while to get established. The second order was the different lillies not so long a go, some have buds some seem to be failing, not got much confidence after reading this now.
                                       
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                                      • Verdun

                                        Verdun Keen Gardener

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                                        For bulbs etc. Parkers are fine but they are poor for plants.
                                        Better to spend a little more and buy from specialist growers.....potted plants not bare root too :)
                                         
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                                        • CarolineL

                                          CarolineL Gardener

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                                          I ordered lilium martagon and other varieties from Parkers this spring after seeing someone here recommend them. (I thought it was a bit late in the year, but assumed they wouldn't sell them if it was too late). The bulbs were dehydrated - much smaller than specified, and some so rotted they fell apart. I have had at best 50% success (and most of that was with their 'free' bulbs, not the ones I ordered). I sent an email with images of the rotten bulbs, and didn't even get the courtesy of a reply. I've learned my lesson. Back to Peter Nyssen instead (I only ever had one batch of wrongly labelled bulbs from them, and all theirs were in good condition).
                                           
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