How do live chats work

Discussion in 'Computer Corner' started by Jiffy, Dec 12, 2023.

  1. Jiffy

    Jiffy The Match is on Fire

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    So how do live chats work? is it like a video call or do you have to type what you are saying ie bit like a e-mail but live
    I don't have a camera so hope it's not like a video call

    and does any one have a phone number for Amazon uk as they now don't have an e-mail contact any more just live chat or ask for a call back
     
  2. Victoria

    Victoria Lover of Exotic Flora

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    Chat is okay. You just type, they respond, and so on. I have used it several times.
     
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    • pete

      pete Growing a bit of this and a bit of that....

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      Funny, I just got off of a live chat with British Gas, well they call it live chat but you are talking to a bloody useless piece of electronic junk that is designed to piss you off and then just go, and say they are busy.
      If that is live chat, forget it.
       
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      • Loofah

        Loofah Admin Staff Member

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        You can try typing 'i want to speak to a real person '. It sometimes works to get a person instead of the bot
         
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        • pete

          pete Growing a bit of this and a bit of that....

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          I hadn't thought of that, but last time I had a chat with what I think was a real person on BG they gave me an e mail address to send a message and a photo to.
          I never received a reply.
           
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          • JWK

            JWK Gardener Staff Member

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            It can work OK, depends on the company. Some you are just chatting to a robot which is just replying with text from their FAQs. Other times you do get a human, usually when you are buying something.
             
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            • pete

              pete Growing a bit of this and a bit of that....

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              So basically pointless for complaints.
               
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              • Victoria

                Victoria Lover of Exotic Flora

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                It was Amazon UK I was referring to. I think they phoned me and I got an Asian chap who was very helpful and my problem was resolved. But I have not used Amazon UK since Brexit and now use Germany or Spain ... and heaven forbid should I have to contact them bt have had refunds from both.
                 
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                • shiney

                  shiney President, Grumpy Old Men's Club Staff Member

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                  Mrs Shiney uses this number but it first asks you for your account number etc.

                  0800 2797234
                   
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                  • Balc

                    Balc Total Gardener

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                    Funny how this topic was started just this afternoon as we had a problem with Amazon.UK yesterday evening! We had ordered a book for our granddaughter for Christmas. What we got was an empty Amazon envelope stuffed through our letterbox! :rolleyespink::gaah:I tried to phone them to lodge a complaint on "get a call back". I put in my number & then waited to ring till my wife got off the phone to her sister in Spain. She took so long I gave up on that option & went to the chat with us option. But as @JWK points out you get answers from their FAQs page. I was getting thoroughly angry until, I don't know how, I got through to an option to report not having received anything in the packet option. Then it was plain sailing & I requested a repeat book & it was ordered there & then! No more "hoops" to jump through! The correct item arrived within about 24/25 hours! :thumbsup:
                    .
                     
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                    • Fat Controller

                      Fat Controller 'Cuddly' Scottish Admin! Staff Member

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                      Going by the extensive chat I had with real people at Currys last night, you may as well not bother.
                       
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                      • Jiffy

                        Jiffy The Match is on Fire

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                        Thank you all for your replys :)
                        Now i will have to think do i phone or speak to a robot :heehee:
                         
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                        • Victoria

                          Victoria Lover of Exotic Flora

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                          Maybe that has something to do with the absurd beards they wear! :hate-shocked:
                           
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                          • Jiffy

                            Jiffy The Match is on Fire

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                            Well, i've just come off a live chat after 5 hours and about 10+ different people!!!! had 2 gift cards where i couldn't read the claim code, so had to prove everything with chat + e-mails of cards and activion receipts etc etc but all sorted now, i know they have to be carefull of scamers but hell's bell's it was hard work and the computer nearly went out the window with out opening it
                             
                          • Victoria

                            Victoria Lover of Exotic Flora

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                            You have the Patience of Job ... I would not have lasted 10-15 minutes! Pleased it was resolved.
                             
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