"I Don't Believe It!

We bought a new fridge/freezer last September, because the Bosch we had for ten years went U/S.
Deciding on a "decent one," we chose a Meile from John Lewis, it wasn't cheap at £799.
For the last few days the temperature of the fridge part has been over the place.
Meile's office was closed on Saturday until this morning. After hanging on for fifteen minutes, I finally got through.

The installation of a new computer system, I was told has caused chaos.

I've booked a service call. The earliest they can come is 3rd of April.

I'm not best pleased!

 

Hi @Doghouse Riley it shouldn't be like that for the amount you paid and service today is poor on many area's of issues

 

That's it mate don't mince your words ...let them have it

It's all about decorum @shiney ...so I've been told

 

But do you use Decorum @shiney ...that is the question

 

Thanks for that, but as a retired superstore general manager which sold "everything," I'm well aware of the Sale of Goods Act, having used it to my advantage in many past instances.

John Lewis/Meile give a two year guarantee on this. What I want is it fixed. I don't want a new one, as that would cause a lot of hassle. Everything would have to be removed from the present one and it'd take 24 hours for the new one to come down to temperature.

It's probably a software problem as the freezer section is working fine. As there's only one compressor, I would imagine the fridge draws cold air from the freezer section, controlled by a thermostat.

I've contacted both Meile and John Lewis, expressing my displeasure by e-mail.

Once the thing is fixed, I will be going down the road of compensation.

We had a problem with a Bosch washing machine last year, which we'd had for a similar length of time, which wouldn't do a second load after completing one. You had to wait a couple of hours before it would work again. Of course when an engineer came out to it they could find nothing wrong with it. So next time it happened I made a video of it refusing to work after completing a load, making several attempts. I sent that to Currys in an e-mail and they arranged for it to be replaced. This was a different situation as it didn't cause much bother.

I'm photographing the display of the fridge freezer, noting dates and times when it's misbehaving.

I have every confidence that things will be resolved to my satisfaction.

We had another problem with a Hotpoint tumble dryer, in that it was one of those identified as possible a fire hazard. All are if people can't be bothered to clean the naffin' filter.

It was less than a year old, but I was happy for Hotpoint to come and make the necessary alterations, rather than have it replaced. Less hassle.

Fortunately I was one of those who took action before it became a widely publicised scandal. So it was fixed within a couple of weeks of my phoning in. It's been working perfectly since,as it was before, but then we've always cleaned the filter after each use and I vacuum out the exhaust hose from outside occasionally.
Fabric conditioner makes the lint a bit sticky, which is probably one of the problems with them.

 

I sent a strongly worded e-mailed complaint to John Lewis, "a bit more than the equivalent of a Paddington Bear hard stare."
I had an automated response, to tell me that they would attempt to respond within twenty four hours.

In the meant time I received this from them.

Thank you for contacting our Customer Service team.

We value your feedback, so we'd like to know your views about the service you received by completing this simple survey. It will only take a few minutes and the information will help us to deliver a better service for our customers.

I mean, they must pay people to come up with ideas like this, which in the circumstances is like a red rag to a bull. I politely told them to stick their survey, what I wanted is action not more forms to fill in!

Since then I've had another e-mail from John Lewis

Having reviewed your case, our Technical support team are best placed to resolve this for you. I have forwarded your details to them and they will be in contact within the next 48 hours. This should be no later than Saturday 17 March.

"Best placed," to do what?

In the meantime, I've been able to keep some sort of control over the fridge, by putting it on "freeze" and "fan." I think the fan draws cold air up from the freezer as and when and on the "fan" setting just wafts the air around so that the cold air doesn't just sink to the bottom. If it's on all the time the door is closed (as it is you can see it coming to a halt when you open the door) it must be pulling cold air up all the time.

This and and putting it on "factory re-set" every twelve hours as the freeze function for the fridge is cancelled automatically after that length of time. has kept the temperature down to just above freezing. But if I turn the freeze function off, the temperature can rise into double figures.
The freezer section is still OK. I re-set it from -18c to -20c just to what happened and it's holding at that.
Which is good, because my wife has blithely carried on placing a telephoned meat order to Donald Russell. Fortunately we have two table-top freezers in the shed, I bought in the last couple of years second-hand on e-bay, for exactly that purpose.

Whatever happened to thermostats on fridges that you could turn and they worked perfectly for decades?