Log in problems

Discussion in 'Site Feedback/Bugs' started by Anthony Rogers, Jun 17, 2015.

  1. Anthony Rogers

    Anthony Rogers Guest

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    I don't know if this is in the right place.........

    I'm going to start with the story and then make my comments.

    As many of you know I use my mobile as I don't have a computer.

    On Monday 02 lost all internet connection supply for a couple of hours. When it came back on I couldn't log in to GC, it kept telling me that my password was wrong (it wasn't, I have one password for everything to keep things simple).

    When I tried to request a new one it wouldn't let member and was telling me I was not filling in the captcha. The problem was that there was no captcha on the screen to fill in, just a black space.

    I then went to my local library to use a computer and exactly the same thing happened there.

    Eventually I went to the 02 shop and a friend of mine very kindly reset my password for me (at no cost).


    She said that it's because you use something called a "moving captcha", which is incompatable with certain "windows" operating computers/mobiles etc.

    Now for my comments /suggestions......

    Why not change the system of captcha used so everyone has an equal chance of using the site?

    Why not put a phone number or an email address for a helpline on the site, which you can use without being actually logged in.
    (Or you can use straight off Google like other companies/sites do).

    At the moment you have to log in to use the help page, if you cannot log in then you receive no help !

    I have noticed that some posts have been made about the falling number of newbies being attracted to/ joining the site.

    Do you think that there is a possibility that there could be a link here, with people using a certain type of device not actually having the correct facilities to be able to join.

    Thanks

    Anthony
     
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      Anthony Rogers, Jun 17, 2015
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    • "M"

      "M" Total Gardener

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      :whistle:
       
      "M", Jun 17, 2015
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    • Anthony Rogers

      Anthony Rogers Guest

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      To be
      To be honest "M", everything in my case means Gardeners Corner and Google.

      If they think that hacking my phone for them is worth it good luck to them Lol
       
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        Anthony Rogers, Jun 17, 2015
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      • "M"

        "M" Total Gardener

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        Something else exists??? :scratch: :noidea:
         
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          "M", Jun 17, 2015
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        • Fat Controller

          Fat Controller 'Cuddly' Scottish Admin! Staff Member

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          Morning Anthony :)

          I have been having some problems with GC for the past couple of weeks (mostly page timeouts), and following the short outage yesterday, I am now of the mind that something was upsetting the database (essentially, that is what forum software is) causing numerous wee issues.

          I am only just back online now, so I am yet to see how it is behaving for me, but so far so good.... :)

          Your point about help being unavailable when you cannot log in is a good one, and something that could certainly be looked at. I know that webmaster is currently looking at some improvements for the site, so perhaps this could be incorporated - - I will flag this thread for discussion in the office to make everyone aware.

          In the meantime, whilst I am not keen on having my personal email address shown on open forum, I am more than happy to give it to GC members like yourself - I will PM you my email after posting this. I get email on my phone, so whilst there will be times when I am unable to respond (sleeping, working usually :snork:), I will get back to you as soon as I can.

          For all other GC members - if you wish to have my email address as a point of contact, then simply drop me a PM and you will have my email by return.

          Hope this helps in the short term :)
           
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            Fat Controller, Jun 20, 2015
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          • Fat Controller

            Fat Controller 'Cuddly' Scottish Admin! Staff Member

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            Just to update on my comments above, GC is absolutely flying for me now - no timeouts, and faster than it has been for ages. :blue thumb:
             
            Fat Controller, Jun 20, 2015
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          • Sheal

            Sheal Total Gardener

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            Has it made a difference to your phone issues @fat controller? Perhaps the initial effects of the breakdown were affecting it.
             
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              Sheal, Jun 20, 2015
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            • Fat Controller

              Fat Controller 'Cuddly' Scottish Admin! Staff Member

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              Not sure to be honest, I can't see the problem myself as such - if anyone spots me online during this week between 7am and 3pm can you let me know please?
               
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                Fat Controller, Jun 20, 2015
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