1. IMPORTANT - NEW & EXISTING MEMBERS

    E-MAIL SERVER ISSUES

    We are currently experiencing issues with our outgoing email server, therefore EXISTING members will not be getting any alert emails, and NEW/PROSPECTIVE members will not receive the email they need to confirm their account. This matter has been escalated, however the technician responsible is currently on annual leave.For assistance, in the first instance, please PM any/all of the admin team (if you can), alternatively please send an email to:

    [email protected]

    We will endeavour to help as quickly as we can.
    Dismiss Notice

Suttons!

Discussion in 'Retailer Feedback' started by Clare72, May 9, 2011.

  1. Clare72

    Clare72 Apprentice Gardener

    Joined:
    May 9, 2011
    Messages:
    1
    Location:
    Devon
    Ratings:
    +0
    Has anyone else had problems with Suttons? They wont reply to my emails and never seem to answer the phone! I ordered a lot of plug plants back in March which were due at the end of April/beginning of May...and have recieved only a box of sprouts! Any ideas as to how I can get in touch as I'd very much like to recieve my order! I've noticed that a few of the items that I've ordered are now on sale and Im worried that they've either forgotten me or my parcels have been lost, but that by the time it's sorted they'll be all sold out!
     
  2. Marley Farley

    Marley Farley Affable Admin! Staff Member

    Joined:
    May 11, 2005
    Messages:
    30,589
    Occupation:
    Grandmother Gardener Councillor Homemaker
    Location:
    Under the Edge Zone 8b
    Ratings:
    +14,125
    [​IMG] Clare.. Oh dear, well I have never had a problem with them & I have used them many times on & off in the past.. Depending on what you have ordered it will be an approximate date.. Most things are starting to be delivered now... Also you usually only get them as they become ready, not all at once.. :scratch: Seems very odd you should get no reply via email or the phone.. Have you logged into your account there & tried tracking your order yourself.? https://portalgc.knowledgebase.net/al/15862/16706/article.aspx?aid=314540&tab=faq&bt=4&r=0.1663947
     
  3. Kristen

    Kristen Under gardener

    Joined:
    Jul 22, 2006
    Messages:
    17,534
    Gender:
    Male
    Location:
    Suffolk, UK
    Ratings:
    +12,667
    I've used Suttons a lot in the past and had good service. But that's no consolation to you, I know.

    They may have replied to your email and it has been put in your Spam folder?
     
  4. Scrungee

    Scrungee Well known for it

    Joined:
    Dec 5, 2010
    Messages:
    16,524
    Location:
    Central England on heavy clay soil
    Ratings:
    +28,997
    Some alternative numbers here + their fax number:

    [​IMG]
     
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice