Customer problems .....

Yesterday i went to a customer at 9am an they wernt home :rolleyes: i was supposed to be there 2 weeks before but they cancled :rolleyes: and asked me to go in 2weeks ididnt have my diary on me at the time but had them in anyway cos they said they wanted me every 2 weeks

so i spoke to there neighbours an they didnt know where they were so i went on to the next job an ive still not heard owt from them so i dont know what to do to be honest :confused: do i ring them ? or just forget about em an give there slot away so to speak ? i dont want to do anything that will make me look bad though as i go to 4 of the neighbours :D

 

forget em make em wait...... tell em ur too busy ...they will want u all the more

 

Well ive been going to them for 21/2 years started out once a week then last year every 2 weeks now this year ive been once as there redoing most of the garden themsselves :rolleyes: landscapeing an whathave u an to be honest i dont like em :o dunno why i just dont an cos i didnt hear from them for 6 months this year i took on some more work so i wouldnt miss them to be honest

 

Bin them, Youll pick up other more enjoyable work and will feel relieved come next year. I went through a similar stge several years ago were I had a few days of the week that i didnt enjoy. after a bit of deliberation I droped three customers and the other one moved. Almost imediatly i was then able to take on better work.

Just write to them and state that due to increasing work commitments you can no longer fit them in, youll soon pick up new better work.

Whilst Ive actualy become quite good freinds with a few of my customers, i always keep in mind that im running a business.

 

is drooped customers a gardening term ?

 

lol, its my dyslexic typing!!

 

The problem with that though paul is that ive taken on others in the street after them so surely they will think that the newer customers should be get rid of lol

 

Who cares, theyll more likely have beter things to woory about and it sounds like they may actualy want to drop you anyway the other customers will be relieved you still work for them and will value you more.

 

i agree with Pro

 

Well i was at the neighbours today she wasnt home but i knew she wasnt going to be lol an i saw the others were home they didnt say owt to me an i aint going to say owt to them at the mo to be honest i cant be boathered an i want them to know that i dont desperately need the work so ill just see if they contact me :D

 

When I am in a position like this I normally drop a card through the door.
Asking them to contact me.
I give them a week to cover myself from any come back then if I don't hear from them.
I drop them.
I can understand your problem.
Reputation is paramount.
Some people are just awkward to deal with.
If they don't want you to work for them anymore they should say so.

 

Hi Chuck,

Like LYn I would drop a card through the door but put a bill on it-they`ll probably ring you straight away.