I'VE GOT THE WRONG METER!

Are newly fitted meters digital now (or still the old ones with the whell spinning round)? If so would it not just need prgramming with the correct rate?

Steve...

 

Without risking getting into trouble for libel, suffice to say that I don't like nPower.

A few years ago when I moved into my last house, our electricity was supplied by another company. Everything was fine for over a year. I switched to nPower because they offered a cheaper deal. Keep in mind that I'd been at the address for over a year. I switched to nPower and lo and behold, after about a month, I receive a final demand for well over £1000. I phoned them and asked how they figured I'd used that amount of electricity in just a month, the reply came that it was an outstanding bill from my address that had been outstanding for a couple of years. I explained repeatedly that I moved in well after the period that the bill was for. They just kept insisting it was my bill. After a short while I decided I'd heard enough. I told them quite simply, I'm not paying it, and if they really want me to then they should take me to court for it, and WHEN I win, I'll then take them to court for loss of earnings, travel expenses, living expenses etc that I incur by attending court. Strangely enough, when I said that I was transferred to a very apologetic manager who declared there's been a computer error. I since saw something on TV that they'd done it to quite a few people.

All this was years ago, but suffice to say that as long as I live, nPower will never again get any business from me. In fact I once switched from a supplier that I was happy with just because I heard that nPower was buying them out.

 

I would support your opinion of nPower Clueless. As an ex accountant I keep a close check on my meter readings and the bill calculations - Its easy on a spreadsheet. In my contract with nPower they said they would charge the first 4572 units per year at a higher rate and the rest at a lower rate. I believe this figure of 4572 was set by Government as other companies used the same figure. I noticed that they were charging more than 4572 units at the higher rate, and on both occasions I rang them they informed me that they were in compliance with their contract but their year did not have to be 365 days - it could be any period they wanted!

As I was only out of pocket by about £14, I couldn't be botheed to sue them. I just changed company. However I still regard this as a criminal fraud. I am pleased to say that the Government agreed and they have had to repay millions of pounds back. But why weren't the directors sent to trial.

I think in many ways there is as much corruption in business in this country as there is in many Arab countries. Most people wouldn't have noticed that they were being overcharged.

 

I have had aggressive doorstep selling from npower, being with Scottish Power, told them I wasn't interested and the guy became abusive. Would NEVER have anything to do with them.