Money taken from account

My Son in Law and Daughter have been informed that just over �£900 as been taken from their account via their Debit card.
Luckily they are covered for this and was picked up quickly by their bank . The bank as frozen their account so they now have no money for Christmas.
They think the card as been cloned. :eek:
They were phoned early yesterday morning with the news asking if it was they who had suddenly spent all that money within 2 days on things they would not normaly use the account for.
Anyone no how long it takes to sort out and get the money back?

 

Lys so sorry to here this sad news its bad enough this happening at any time but worse at this time of year as everyone needs there money how much or how little they have worked very hard to earn.

Breaks your heart to here this.

Hope they get it sortet out soon.

 

I'm sure they will get the money back in the end , they were going Food & Christmas shopping on Sunday until they got the phone call, the rest of the money is their holiday savings.
They both work hard with full time jobs.
It just gets you so mad that someone can come and take your hard earned money from you.
They think it may have happend at the petrol station.
Because they have both been at work all week thats the only place the card was used.
Unless it happend a while ago and they have only just started to use it.
You think this chip and pin is safe.
Obviously not so.

 

I am so sorry to hear this....why do these things always happen before the holidays...I suppose the thief will have a great holiday at the expense of your family.

 

Posted by Leonora....

One could hope that they will have an even longer holiday one day.......at the expense of the tax payer. Maybe not for this but.. one lives in hope.

 

It's terrible to happen any time of the year but at christmas it hits you hardest, it's a good job that the bank pick the transactions up so quick so that's a plus as far as that goes.

One would really think that having this chip and pin system would stop things like this happening!

I few years back (just before chip and pin)hubbie and I did an few shoping transactions I think four in one day which was strange for us as we like to go to the bank and get cash.

Anyhow we got 'carded' so to speak when we went into comet to pick up a cheap kettle, we were there waiting to pay when a large group of floor staff surrounded us and even took our photo as 'they' thought we had nicked the card that we were using...I have never been so embarrassed in my life and the 'staff' didn't even apologize in the way that they treated us after a phone call sorted the mix-up out...needless to say we don't go to comet anymore we take our custom elsewhere.
Like Currys at least we get 10% off there!
Helen.xxx.