Quick opinion please

I am still having trouble with the clutch on my car, and given that I have covered less than 1000 miles since buying the car, I am keen to get the problem resolved - so, I am about to email the selling dealer, but don't wish to come off as being narky or cocky - could someone just give me a quick opinion on the below please?

"Further to my contact a few weeks ago, I am sorry to say that I am still having problems with the clutch/transmission on my A4 – given that I haven’t quite done 1000 miles since purchasing the vehicle, it is disappointing at best. The symptom where it would judder when cold has actually decreased, however the gearchange is still obstructive when cold (particularly first to second changes); even when warm, some of the gearchanges are obstructive/graunching. The other notable change is the behaviour when warm and in traffic for a while, the car will then judder every single time I pull away – the clutch slips three or four times as drive is picked up, and this happens regardless of how many revs are applied.

I have done some very basic research, and it would appear that (amongst other things) it is not unknown for the release bearing on the clutch assembly to fail on this particular model, and when it does so it contaminates the friction plate and the flywheel with grease – sadly, it also appears that the only way that this can be correctly diagnosed is to physically inspect the clutch/flywheel which requires something of a strip-down to be carried out. Whether this is the problem with my vehicle or not remains to be seen, however I am confident that something is not ‘right’ with either the clutch, flywheel or both.

The vehicle is otherwise perfect, and as you will understand I am keen to have this matter resolved to ensure its reliability, as well as to prevent any potential damage that may be occurring whilst the fault is present, therefore I would appreciate your advice as to how we proceed to having this resolved.

I look forward to hearing from you."

Thanks

 

Thanks

I've pretty much nicked your paragraph word for word Mum - had a thumping headache since getting out of bed this morning, so my old noggin isn't in the right condition to do much more.

I don't want to go mentioning sale of goods act just yet, as they haven't tried fobbing me off or anything so far - they've had the car back once, and couldn't find a fault, which is feasible as it drives fine on some occasions.

Fingers crossed that I get a positive response from this email.

 

Not a squeak back from the dealer - presumably as its poets day they decided to leave it until next week. I hope that's the case at least.

 

I can understand the reluctance to take it in at this time of year, and to be honest that sort of does me a favour as I'd rather not be without it at this time of year. I've got a years warranty on it, but want to get it sorted sooner rather than later

 

Had a response from the dealer this morning stating that as they could not find a fault with the car, they feel that the best course of action is for me to get a second opinion (fair enough).

I spoke with my usual mechanic, however he is reluctant to spend three or four hours stripping it down, and putting it back together but not actually fixing anything - that, and he has been bitten by warranty type arguments before (fair enough).

He reckoned my best bet is to take it to Mr Clutch and get them to do one of their free assessments and give me a quote for repair - does this sound like a plan?

Anyone used Mr Clutch?

 

Their website looks pretty good, and to be fair I doubt that my mechanic would have suggested it if they were a bunch of cowboys - he is a good lad, and I've known him for years, so it wouldn't be like him to lead me up the path.