Spear & Jackson 10y Guarantee.

I can't believe how simple this process has been!

I bought a Spear & Jackson garden fork about 2 years ago from a local retailer which I used sporadically for a few months but it mainly languished in the shed, but as I recently got an allotment it got a new lease of life as my dedicated allotment fork unfortunately within a week it looked like this:



Being rather miffed at my £20 garden fork being in two I emailed Spear & Jackson to find out about this 10 year guarantee which to be honest I'd always assumed was a marketing gimmick...

Well two days later and after supplying a couple of photos to show the model and damage they've dispatched a new one to me no questions asked!

I'm actually quite shocked, it's not often you get such good customer service from any company.

Well chuffed

 

Nice one,

Hardward store now for 4 candles

 

After I bought the tool I read quite a few reviews which said that they had a habit of breaking in exactly the same way pictured above :/

Sent from my SM-A300FU using Tapatalk

 

If the handle it gonna break, I think it will break there, it gets the most leverage in the timber at that point, and its the thinnest section.

I had a s/s fork replaced twice before I gave up and bought a proper steel one, I think most people just dont bother telling them.
Once the plastic shaft broke and the second time a tine snapped off.-

 

My main fork is one piece of steel from prongs to handle and it's lovely it cost me £2 at a car boot a few years ago and you'd have to rip it from my cold dead fingers before I let it go and even then I think I'd consider coming back for it

 

Replacement fork arrived today along with an invoice (for £0) in the post, poor bloke that delivered it turned up in a huge great pallet wagon, they must have just stuck it in with some wholesale orders.