The furniture company that doesn't move furniture!

Think twice before buying from Harveys!

I help look after some disabled people and one of them needed a new sofa. I took him to Harveys as his last sofa was from them. We found what he wanted, delivery 16 weeks, and two weeks before the scheduled delivery I contacted them to explain the situation.

He lives in a small ground floor Council flat and the old sofa would need to be put outside in order to get the new one in. They had explained, when buying, that they no longer dispose of old furniture, which was not a problem as the Council heavy squad would take it away.

The sofa only needs to be moved out of his room and through his hall (all in a straight line) and the door to the back courtyard is 4ft from his front door. The heavy squad would pick it up from the courtyard.

Seems quite simple but No! Harveys head office told me that their men could not move his old sofa. They gave me two reasons (excuses) which are totally absurd - even if true.

The first was that they couldn't move it as they haven't done a Health & Safety Assessment on the sofa (if that is true they would have had to do an assessment on it when they brought it in!).

The second was that their men are not insured to move it.

They're furniture movers, for God's sake!!!

They're going to have to get the new sofa off their lorry, through the front door of the flats, along the corridor and into his flat. That's much more than a few feet that it would require to put the old one out the back door. If it's true then their insurance is rubbish - unless they particularly want it like that so that they can say what they have said to me.

I can't even organised the heavy squad to come along at the same time because Harveys' delivery is between 7 a.m. and 7 p.m.
Absolutely atrocious customer (non) service.

So, check what they will do if you want to purchase from them and, maybe, give your custom to a local company who will provide a proper service.

Feel free to post this on your social media. It may give them a kick up the backside.

 

Agreed but they would be bringing in a sofa, sold by them, and taking out a sofa, sold by them.

Exactly

We've had new carpets and new furniture in the past. The shop has always taken the old ones out before putting in the new ones.

It may have been passable but it had to be taken apart to get out of the flat and it's dumped in the open. We even had to take the front door off. The men that delivered it brought in the new one, in pieces (it is a motorised recliner), and had to take the door off!!!

 

@CanadianLori They weren't being asked to take the furniture away and it would have been nowhere near their vehicle. So not the slightest chance of any infestation.

They were being asked to move it 4ft from the front door of the flat. The door to the rear courtyard of the flats is just 4ft from the door of the flat. The delivery vehicle would be parked on the road, 20ft from the front door of the building and then another 20ft to his front door.

They would not have been able to even bring the new one in without moving the old one.

@Jiffy you are obviously agreeing with me that they now try any excuse not to give what would usually be considered good customer service.

That's why I headed the thread the way I did and why I am warning people to check things before they buy.

What used to be considered normal customer service seems to now be non-service.

 

I've spoken to four local furniture shops and they have all said that they still move old furniture out if the customer asks them to. None of them take the old furniture away but three of them said that they would arrange for charity shops to come and collect.

Now that's what I call good service.

 

Which is why "jobs worth" companies like Harvey's will find they'll lose trade and be filing for bankruptcy.

 

Unfortunately, the person that owned the sofa is disabled and has nobody that could help him move it or dispose of it. Harveys were told this but they didn't care. They still kept spouting their ridiculous 'rules'.