It Pays to Complain

We've bought a lot of plants from Wyevale, our nearest garden centre and have always received good service. They do guarantee their plants. I never take anything back. I just take a photograph and present them with a copy and the original receipt. Amongst some other plants we bought this Avalanche Clematis, which wasn't doing particularly well and at £22 it wasn't cheap.



I was there today, buying some hebes and they knocked £22 off my bill, without a murmur.

I've replaced it with another Maylene and replanted it down the bottom of the garden, it may recover, if it does, it's a bonus.

 

Yes, always "pays to complain" if service or product is not up to scratch.
From a tv out of its 3 year warranty to a car that turned out not to be a "genuine one owner" car (it was an ex police mini many years ago and sold by a local garage) to shoes that lasted only 6 months to a sofa that started sagging after 2 years or so I never flinch from complaining.

 

Items have to be "fit for purpose" and this is an important phrase to use in any complaint. Agree totally with Shiney.....we have consumer rights way beyond any declared warranty. And never allow the retailer to pass the buck to the manufacturer. His/her job to tackle the manufacturer/supplier; our contract is with the retailer

 

complaining is good and costs very little.

I had some plug plants from T&M arrive in terrible condition, about 25% of them were out of their plug and mushed all over the place. Emailed T&M and requested some money back, they sent the whole order again instead which I was happy with.

Also I complained to Quorn that one of their products was missing the microwavable instructions, they said it was a packaging fault and sent me 5 vouchers for free products at the store.