Kent and Stowe digging spade ..... Snapped !

Discussion in 'Tools And Equipment' started by Webmaster, Feb 26, 2019.

  1. Webmaster

    Webmaster Webmaster Staff Member

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    Hi all,

    Over my allotment earlier today, and was 'trying' to turn some soil over and my spade suddenly just snapped, surprised at the bang it made when it snapped.

    I'd have expected better from what I thought was a decent spade with a 15 year guarantee.20190226_145627.jpg

    [​IMG]

    I've tried calling K&S but keeps cutting me short with a voice message, and I've also tweeted about the snap as well, so far, I'm not impressed with their customer care, but I'll give it until end of day tomorrow for them to get back to me.

    I wouldn't mind but I was only turning over moist soil :)
     

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    • Verdun

      Verdun Passionate gardener

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      Keep us updated Webmaster. Be as persistent as you need to be to get a replacement or refund :)
       
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      • pete

        pete Growing a bit of this and a bit of that....

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        Never seen anything like that before.
        Surely it must have had a defect in the manufacture, usually the handle goes before something like that happens.

        Have you got any super glue handy?:lunapic 130165696578242 5:
         
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        • shiney

          shiney President, Grumpy Old Men's Club Staff Member

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          Are you trying to contact them at these contacts?

          Tel: 028 877 21009

          Email: [email protected]

          Those are the contacts for the company that owns them - Crest Garden
           
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          • Webmaster

            Webmaster Webmaster Staff Member

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            Yes, tried that and then was given a number (which isn't shown on K&S's website) to phone, which is the number that doesn't answer.

            01480 443753
             
          • Webmaster

            Webmaster Webmaster Staff Member

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            Pete,

            Looking at the profile of the crack, it appears that the metal is duller were you would push your foot down, and a hairline crack must have been formed at that point, it really did go, lucky in a way that no pieces flew off and got me in the eye to be honest.
             
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            • LauraRoslin

              LauraRoslin Gardener

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              Good lord! That's definitely a defect in the manufacture.

              Unusual that they haven't responded quicker to a tweet. That normally gets company jumping.
               
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              • shiney

                shiney President, Grumpy Old Men's Club Staff Member

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                • Webmaster

                  Webmaster Webmaster Staff Member

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                  Just a quick update ...... New spade received Saturday morning, really prompt after sales once I spoke to the right person :)
                   
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                  • LauraRoslin

                    LauraRoslin Gardener

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                    That's always the tough part, finding the right person.
                     
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                    • Marley Farley

                      Marley Farley Affable Admin! Staff Member

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                      Thank goodness as that was definitely a faulty one I would have said and like Pete never seen one go like that before, but there must have been tension there if it went bang when it snapped.. Thank goodness no injuries..! :yikes:
                       
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