Yawn Yawn, Wakey WAKEY...!! 2014 part 2...

Aloha everyone,

Zigs



Yesterday was big bonfire day. I needed to make room on the bonfire as it will soon be time to prune the rest of the fruit trees. I posted a few of the photos on 'What are you doing ...'. Although I took lots of photos.

I got most of the mowing done yesterday and hope to finish it today. I have quite a bit of paperwork to do - bills to finish sorting out, credit card statements to check, minutes and agendas to print for an AGM tonight and a report to write. Shouldn't take too long as long as I don't have problems like the other day!

Our phone lines, and internet, are with BT and we rarely have any problems with them. One of the lines I pay Line Rental Saver (LRS) and the Unlimited Anytime Plan (UAP). LRS means that I pay a year in advance and get approx. 17% discount. UAP means that I pay a monthly fee and then all my calls to landlines (except for 090 and 0844) are free and to mobiles is half price. It also includes Caller Display and Call Barring.

Seems simple enough. My renewal of LRS is due in three weeks and all I have to do is phone up and pay by credit card (they can't do it by Direct Debit but the UAP is on DD). So I phoned up, went through the usual rigmarole of 'press 1', press 4', press 2' etc. until I pressed the final '2' to be put through to the payment section. The system then said that 'the number you are calling is not recognised' . It's their system that is calling their own number! So I try again.

The same thing happened twice more! So I did the usual thing to make sure that I got through - I phoned 'Sales' (you can always get through to them). When I got through to them and said what I wanted they said that I needed to phone the other number . I told them that their rules, Section 17 (b) said that when a customer calls saying they're having trouble getting through, they must deal with it (I made that section up ). So they did.

There was no problem and they told me that LRS would start from the renewal date in October but the price, for the year, had gone up from last year's £141 to £159. Also the price for UAP had gone up from £5.48 to £7.50 but it now included Caller Display and Call Barring. I'd seen all that on their web site.

That didn't stop me from saying that £7.50 is too much and I didn't want Call Barring as I enjoy messing the callers around. They told me that it's all one package now but I don't have to use Call Barring. I said "how about giving me a discount anyway" (no harm in asking) and they said "Alright, we drop it to £5.50"! One happy customer - until I received my confirmation email!

The email said that the new contract started immediately! Whereas it should have started on 14th Oct - so it was cheating me out of three weeks money! I didn't want to spend ages pressing numbers on the phone so went onto instant messaging on their website - and got through to India.

I explained the situation and they told me that there was nothing they could do as the system automatically starts the new contract as soon as they receive the credit card payment. After a few messages backwards and forwards, where they said that nothing can be done, I told them that if that was the case they had broken the law for mis-selling. I then sent them a copy of their email telling me I could pay in advance and gave them a link to their own website where it said you can pay up to 27 days in advance.

They quickly backed down and said that they had now sorted it out. I told them that I wanted it confirmed in an email and that I also wanted a written apology. I got the confirmation but no apology, so insisted on it, or I would take it higher. Got it immediately. Don't mess with Shiney!

Have a great day

Aloha!

 

Good morning everyone - looks to be another bright day today, and doesn't feel too cold so far.

Eve - so sorry to hear you have lost a friend and companion

Late heading to work today as I need to take Little C to school (Mrs C has to travel to a funeral) - feels odd sitting having a brew at home so late in the morning.

Hope you all have a good day

 

Aloha everyone,

Eve, sorry to hear about Kai and our thoughts are with you.

I cut some more lawns yesterday so all of them are now cut . It was a very sunny day but today is extremely dull at the moment.

Have a great day

Aloha!

 

Good morning all my friends hope you are all Ok and feeling good,I have been pumppied up but I think I have a slow puncture as my bounceability is about 70% have a good and safe day

Eve you look after yourself my friend,I will share some of my Bounceability with you

 

Evening all

Been an odd sort of day really, don't feel like I have done much but I haven't stopped..... brought some work home with me too (which I will be getting on with shortly).

Took an hour or so out this afternoon to fit my new toy into the car - fantastic! I will endeavour to post a link to a sample vid shortly.

Hope you have all had a good day, and are all in for a restful evening.

 

As promised, here is the link to the first video from my new toy

Clicky

EDIT - the footage linked to has been processed and then uploaded, so is a lot more 'blocky' when played online than the file as it is when it comes off the camera.